FAQs
How will I be paid for my vehicle?
The most secure and convenient way to pay you for your vehicle is with an electronic bank transfer directly into your bank account. This service is completely free to you and in almost all cases we can make the electronic transfer whilst the collection driver is at your agreed collection address. You will receive an e-mail from your own bank confirming that the payment has been made.
Why can't I have cash for my car?
For security reasons it is simply not safe or practical for our collection team to carry large quantities of cash.
What happens if I miss a scratch or dent?
Our valuation is based on the description that you provide. Once you have decided to sell your vehicle a member of our team will contact you to confirm the information you have given us. If your appraisal does not match the condition of your vehicle upon collection we may have to revalue your car accordingly. If there is a decrease in the value of your car, this amount will be deducted from the balance that we transfer into your bank account.
What happens if I have outstanding finance on my car?
We will settle any outstanding finance on your vehicle as part of the transaction. Due to ‘Data protection’ laws you may have to obtain your settlement in writing on our behalf.
If you owe more on your finance than the sale price of the car you will need to pay us the balance prior to us collecting the car.
I do not have a V5 registration document?
For us to buy your car, we will need your original V5 document (the car must be registered in your own name and address).
If you do not have a V5 document you can obtain one by filling in a form V62 which are available to download from the DVLA or alternatively you can pick one up at the post office.
Will you buy an imported car?
We will consider all vehicles providing that they are less than 8 years old. The specifications on some imported vehicles can vary and are often different to those on UK registered cars. We are one of the only UK car buying companies that will buy European imports, we will value cars according to their exact specification, please contact our valuation team for an accurate offer.
Would I be better part-exchanging my car?
There are certain benefits in selling your car to us rather than part-exchanging. Dealers will often offer what seems to be a ‘very good’ part-exchange price to persuade you to buy a potentially over priced new or used car.
In our experience the most effective way to negotiate at any car dealership is to have hard cash available to bargain with.
